1. Purpose
This policy ensures customer satisfaction and defines transparent procedures for returns, exchanges, and cancellations.

2. Return Conditions

• Products may be returned within 2 days of delivery.

• Returns must be delivered to the central store.

• Products must be unused, undamaged, and in original packaging.

• Shipping costs depend on the reason for return and may be borne by the buyer or seller.

3. Return Process and Example Scenarios

1. Customer submits a return request to info@swarnashop.com.

2. Company evaluates and approves the request.

3. Customer delivers the product safely to the central store.

4. Product undergoes quality inspection.

5. Refund is processed within 7 business days.

Example: If the wrong product is delivered, all return/exchange shipping costs are covered by the company. The correct item is shipped immediately upon receiving the return.

4. Non-returnable Items

• Personal care, hygiene products, underwear, or opened/used products.

• Discounted or promotional items may only be exchanged.

5. Cancellation Conditions

• Orders can be canceled before shipping.

• If the order has already shipped, cancellation occurs only after the product is returned.

• Refund is issued within 7 business days after cancellation confirmation.

6. Exchange Policy

• Exchanges depend on stock availability.

• Exchange requests follow the same procedure as returns.

• Example: Damaged or incorrect color items are exchanged free of charge and shipped promptly.

7. Shipping Damage Policy

• Any damage during delivery must be documented with the carrier.

• Photos of damaged items must be sent to info@swarnashop.com.

• Company will replace the damaged product free of charge.